Qualification/Experience:

Medical/Paramedical professionals i.e those holding an MBBS/B.ScN/BS Medical Technology/BS Physiotherapy or equivalent qualification with 5 to 7 years’ work experience related to managing work activities in Wards of a medium to large hospital. Those holding an MBA in Hospital/Health Care Management or pursuing this qualification and having 5+ years related work experience are also eligible to apply for this position. The incumbent should have 2 to 3 years supervisory level experience in an administrative position at a management level. Candidates should have good skills for communication in English and Urdu, be competent for team building, have leadership capabilities good interpersonal skills, and be proficient at use of MS Office. Ability to speak or understand other languages will be an additional advantage.

Job Responsibilities:

Reporting to the Sr. Manager Ward Administration, the incumbent will be responsible

i) To manage assigned wards with respect to addressing the needs of patients admitted in the wards including ensuring timely care for medical treatment by concerned physicians, diagnostic tests, therapeutic care, food services/ needs, as prescribed by the consulting physician, coordinating with nursing staff for required nursing care, and any other patient needs.

ii) Timely address any patient complaints arising with effective resolution and reporting of the same to concerned persons/departments, including conducting any enquires / investigations for the same, and reporting the same to HOD Ward Administration.

iii) Ensure safe custody of patient files for the period that they are admitted in the ward and timely return to Medical Records Department after discharge, and confidentiality of patient’s information.

iv) Coordinate with Billing Department for timely charging of services provided to the patient ensuring timely communication for the same.

v) Supervise Ward Coordinators, monitor their performance, identify training needs and provide/arrange for required training and participate in their performance appraisal in coordination with HOD Ward Administration

vi) Coordinate with Patient Admissions dept for timely patient admission and discharge following required protocols.

vii) Coordinate with Housekeeping Department to ensure clean & hygienic environment standards in the assigned Wards; including timely maintenance of equipment and fixtures.

viii) Ensures the privacy & confidentiality of patient information

ix) Investigate & resolve any complaints from patients or their attendants/family members pertaining to patient care or related matters and keep supervisor informed of the same.

x) Coordinate with security department for any matters requiring intervention of security staff to handle situations of conflict, etc.

xi) Ensure continued quality improvement of services and work processes compliance with all quality, environment and safety management system requirements and duly participate in related work activities and be responsible for the same for departments’ work assignments.