| Job Title: |
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Customer Support Representative |
| Category: |
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Client Services |
| Total Positions: |
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20 |
| Job Location: |
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Karachi, Lahore |
| Gender: |
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No Preference |
| Age: |
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20 to 30 years |
| Minimum Education: |
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Intermediate/A-Level |
| Degree Title: |
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Graduation |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
FreshLess than 1 Year |
| Salary Range: |
|
PKR 15,000 to 19,000 per Month |
| Apply By: |
|
Jun 22, 2018 |
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| Job Description: |
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation. |
| Company Information |
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Company Name: ibex
Company Description:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.
Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.
We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.
Our mantra is we don’t create jobs we make careers!
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