| Job Title: |
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Zonal Customer Care Manager |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Mirpur Khas |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Hold a Bachelor’s degree in Business Administration |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
|
Aug 30, 2016 |
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| Job Description: |
Job Description
- Maintain CFL/NPS for all channels
- Monitor inventory of SIM stocks by reviewing SIM inventory logs and ensure accuracy at all times for Franchises and JSPs
- Ensure POS material availability at all channels
- Conduct scheduled and non-scheduled visits to assigned franchise offices, retailers and MonoBrand shops
- Ensure franchise, retailers, and MonoBrand staff is updated on all processes and policies
- Coordinate with other departments to ensure franchise facilitation
- Determine training needs for franchise staff and arrange regular trainings, analysis, reports and feedback.
- Maintain ambiance and quality of work at franchise centers, retailers and MonoBrand shops
- Update all concerns about the change in status of franchises (suspended / relocated / closed etc.)
Essential Skills
- Strong communication, coordination and leadership skills
- Advance level proficiency in MS-Office Suite
Desirable Skills
- Should be a team player
- Ability to train and develop teams
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| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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