| Job Title: |
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Customer Services Executive |
| Category: |
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Client Services |
| Job For: |
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Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA/MBA or Bachelors in Social Sciences from a recognized local or foriegn institute |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 10, 2014 |
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| Job Description: |
| Objective:
To greet customers, handle queries and complaints, sell postpaid and prepaid subscriptions from Business Center in accordance with the defined customer servicing standards within the defined KPIs
Main Responsibilities:
- To perform the role of a floor greeter as and when assigned by the Supervisor by filtering and channeling customers to the right service queue
- To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's request
- To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
- To handle all customers in accordance with the established customer Handling standards and SOP's
- To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
- To make sales lead calls to the customers in order to attract customer walk-ins to the business center
- Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest
- To attend training and development programs as and when assigned by the supervisor
- To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
- To take ownership and ensure resolution of customer complaints
- Follow up on all cases cited by the customer as first interface
- Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
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| Required Skills: |
Possesses excellent customer handling skills
Must possess selling & negotiation skills
Must be good with computer handling
People & service oriented
Initiator & proactive
Be good in stress management
Strong interpersonal skills |
| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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