Telecruize Communication is an emerging BPO (Telemarketing/Call Centre) and IT solutions provider based in Islamabad, Pakistan. Our aim is to become a world-class service provider. We promote employee support and a team oriented environment, as our employees are a valuable asset to the expansion and growth of our company.
Job Title: IT technical support officer
Full Time Job
Attractive Salary package will be offered.
Duties will include the following,
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.