| Job Title: |
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Quality Assurance Analyst - Call Center |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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10 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
1 Year2 Years |
| Salary Range: |
|
PKR 25,000 to 35,000 per Month |
| Apply By: |
|
Mar 24, 2021 |
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| Job Description: |
Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign.
An ideal candidate must have excellent communication skills writing skills and listening skills.
- REQUIRED KEY SKILLS AND STRENGTHS
- Must have at least 1-year experience.
- Provide reports on call center performance for the operations team.
- Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
- Responsible for end to end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
- Provide reports on the agent's dialing times and key performance indicators.
- Ensure that all team members are correctly entering all required data in an accurate and timely manner.
- Provide employees with training and coaching to help them improve their skills.
- Track the performance of employees to identify trends and make sure they meet sales and performance goals.
- Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
- Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
- Flexible to work night shifts on permanent basis i.e. 09:00pm -06:00am (Mon-Fri)
- Salary: Rs25,000.00 -35000.00 per month
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| Company Information |
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Company Name: Telelinkz
Company Description:
We are experienced in Telemarketing, Medical Billing, IT & Software solutions that are internationally benchmarked and proven to be efficient for clients.
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