Are you driven to make an impact in Customer Support? There is an outstanding  opportunity for you. WPBrigade is looking for a responsible Customer Support Representative for the Product`s Support, including creative proposal writing for projects and Professional mail writing.

This position requires a combination of Excellent Communication and Effective client dealing.

The candidate should have a strong understanding of industry trends and content management systems.

An understanding of the WordPress Web Development process, including , and Professional Organization representative is required.

FEMALES ARE ENCOURAGED TO APPLY

Knowledge and Experience:

• Excellent selling, communication and negotiation skills.

• Prioritizing, time management and organizational skills.

• Should be target oriented, hardworking and punctual.

• Fresh candidates with good communication skills are also encouraged to apply.

• Strong mail contact handling skills and active reading.

Duties and Responsibilities:

• Manage incoming customer service inquiries

• Generating sales leads that develop into new customers

• Identifying and assessing customers’ needs to achieve satisfaction

• Generate sales leads

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers