We are looking for a highly motivated individual with prior expereinece in handling support queries for international clients (US in particular).

The candidate will be responsible for carrying out support related activities for our online E-commerce Websites.

Job duties require excellent verbal and written communication skills, the ability to communicate easily and professionally, and good reporting skills.

Candidates must possess:

• Handling customer queries through Calls & Emails.
• Replying back and giving feedback to customer problems via Call and Email.
• Helping customers and provide them the best solution at the earliest.
• Providing shipping related information to the customers.
• Updating customers regarding order, refund, shipment, payments and other information related to their order.
• Helping customers in searching the items on our websites.
• Placing orders on the phone.
• Contacting the warehouse and sort out customer issues and exchanging order information.
• Calling and emailing customers for providing information regarding their address, ups delivery, unavailability of any stock, or reshipment / Exchange of an order.

Please note that the position is only for Night shift

(8 pm to 5 am) American Accent is a must SKILLS REQUIRED:

• Exceptional writing and communications skills (Mandatory)
• Should be proficient in MS-Excel (Mandatory)
• Great leadership and interpersonal skills.
• Must be Fluent in English and Accent must be American.
• Candidates with O & A Levels and a reputable university graduate will be preferred.
• Knowledge of IT will be an advantage and will be given preference
• Problem-Solving Skills and can handle customer's calls with peace mind.
• Working experience on Amazon will be a plus point

We offer good compensation, medical, gratuity, & bonus.